Grievance Redressal Cell

Anand Commerce College is committed to providing a safe, fair and harmonious learning and work environment. Grievance Redressal Committee was set up at ACC in accordance with the University Grants Commission regulations 2012 (The Gazette of India, March 23-29, 2013) for handling day-to-day grievances related to students, parents and staff members. Grievance Redressal Cell facilitates the resolution of grievances in a fair and impartial manner involving the respective College / Department / Office (dealing with the substantive function connected with the grievance), maintaining necessary confidentiality, as the case may be. Any stakeholder with a genuine grievance may approach Grievance Redressal Committee to submit his/her grievance: The function of the cell is to look into the complaints lodged by any student, and resolve it on earliest basis. Anyone with a grievance may approach the committee members in person. In case the person is unwilling to appear in self he/she may dropped in writing at the suggestion box of the Grievance Cell or can be submitted in online mode using official college Email ID (principal acc@yahoo.com),QR Code and college application.

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the college A Grievance Cell is constituted for the redressal of the problems reported by the Students of the College with the following objectives:

• To develop an organizational framework to resolve grievances of the students and other stakeholders.
• To ensure a fair, impartial and consistent mechanism for redressal of varied issues faced by the stakeholders.
• To uphold the dignity of the institution by promoting cordial Student-Student relationship, Student-teacher relationship.
• To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the college campus.
• To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality.
• To ensure that the views of each grievant and respondent are respected and that any party to a grievance is neither discriminated against nor victimized.

• The cases will be attended promptly on receipt of the grievances from the students
• The cell formally will review all cases and will act accordingly as per the policy
• The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.
• The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

• The students may feel free to put up a grievance in writing and drop in the Grievance Box or handover to the officer in charge of the Cell. Student can submit grievance in online mode also.
• The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

• The Grievance and Redressal Cell shall receive and redress the grievances of academic issues pertaining to teaching, learning and evaluation activities, student- teacher, student-student grievances, grievances related to library, canteen, hostel facility, IT services, sports cultural and
• The grievances shall be redressed depending on the nature of the grievance.
• The Grievances are invited through suggestion boxes installed in the building as well through online mode or using college application.
• Grievances pertaining to academic and internal evaluation shall be redressed at individual/faculty/HOD/principal level.
• For other grievances that require review shall be redressed by receiving written and signed application.
• As soon as the application is received the Redressal Committee shall review the complaint and invites both the parties for discussion. The outcome of the discussion is reported to the Principal for further action to be taken.

• The grievances are redressed at the earliest by issuing warning letter, memo and reformation remedies. Priority is given according to the urgency of the complaint. Grievant is informed of the measures taken. All the grievances concerning to women harassment and ragging shall be dealt by the respective committees as per the prescribed procedures.